Dell EPIC Operations Engineer in Massachusetts

Virtustream, a Dell Technologies business, is the enterprise-class cloud company that is trusted by organizations worldwide to migrate and run their mission-critical applications in the cloud. For enterprises, service providers and government agencies, Virtustream’s xStream® Management Platform and Infrastructure-as-a-Service (IaaS) meets the security, compliance, performance, efficiency and consumption-based billing requirements of complex production applications in the cloud – whether private, public or hybrid.


We are looking for motivated individuals who enjoy working with state-of-the-art technology, can thrive in cross-functional environments and are inspired to learn new things in new ways. You will be part of a driven platform support team that will define the direction for hosting mission critical applications in Virtustream’s healthcare cloud. With a primary focus on operations, support and ensuring security and integrity of the EPIC environment.

Purpose of Role

  • Provides advanced technical skill and expertise in the management of virtual application and Virtual Desktop platforms.

  • Plans operational guidelines, task automation and establishes security and integrity controls as well as policies, procedures and standards against solution requirements.

  • Plans, prioritizes and manages highly complex projects, service requests, and routine assignments.

  • Provides services which ultimately contribute to patient safety and care.

Essential Job Functions

  • Manages and maintains the enterprise system, including architecture, configuration, administration, operations and capacity planning with little or no supervision.

  • Participating in change control process for all planned application and technical activities

  • Needs to be available for on-call duty when necessary.

  • Ability to work well in a cross-matrixed reporting environment.

  • Writing and maintaining scripts to improve and automate system management tasks

  • Maintaining and testing processes related to business continuity

Key Responsibilities

  • Analyzes enterprise systems management configuration for critical resource utilization, developing plans and recommendations to improve the performance and efficiency of the environment.

  • Evaluates complex changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to onboarding, operations, resource requirements and maintenance.

  • Analyzes management data to document root cause analysis and create remediation plans. Mentors others on more complex issues and problems.

  • Leads improvements to improve overall environment stability.

  • Ensures the systems operate efficiently and are kept at most current stable version/release using vendor-supplied updates and patches.

  • Performs research and testing to verify impact of installing all updates.

  • Coordinates vendor support and ensures positive relationships are maintained.

  • Complies with the Health System's Polices/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.


  • You must be willing to submit to a background investigation;

  • Bachelor’s degree in computer science, information sciences, engineering, math or related field required; experience or alternative degree may be considered in lieu of required education.

  • Minimum of 5 years of experience in Epic Client System Management (ECSM/ECSA)is required

  • 5 years of Microsoft Server OS System Administration experience

  • Expertise in application deployment platforms such as Citrix XenApp, VMware Horizon View, or Microsoft System Center Configuration Manager and how they are applied to EPIC Support Systems– Citrix, Microsoft or related certification is preferred

  • Advanced knowledge of scripting languages, system design and configuration.

  • Advanced knowledge of high availability systems solutions to include cluster configuration, replication technologies, failover configurations, backup technologies and IT systems business continuity solutions.

  • Experience with virtualization and cloud technologies and knowledge of Storage, network protocols and routing, network and server;

  • Certification as Epic Client Systems Manager required to include:

  • HyperSpace

  • Web BLOB, Business Continuity Access, Epic Print Services

  • HyperSpace Web, Interconnect, System Pulse

  • MyChart, MyChart Mobile, EpicCare-Link

  • Care Everywhere

  • Excellent written and verbal communications skills; excellent customer service skills

  • Extensive knowledge with Windows networking, Active Directory and Windows Security, Name Services, FTP/SCP, and HTTP

  • Responsible for server systems health reporting and monitoring as they apply to EPIC application support servers.

  • Review and deploy service packs, hot fixes, system updates, and vendor-supplied patches for OS and EPIC Application tiers.

  • Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs

  • Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your Epic system

  • Understanding performance metrics, monitoring system performance, and troubleshooting issues

  • Assisting in the configuration and troubleshooting of integrated third party software and peripherals

  • Managing logins for different types of access, including login behavior and working environment configuration

  • Advanced knowledge with hardware or software load balancing solutions

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .