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Dell Senior Principal DevOps, API Designer / DevOps Architect - Remote US in Massachusetts

Senior Principal DevOps, API Designer / DevOps Architect – Remote US

Are you driven by curiosity, moving forward, and opening new doors that lead down new paths? Are you always thinking about the next innovative product to bring to life?

Dell's Experience Innovation Group is seeking talented designers, technologists, and strategists to collaborate and develop amazing experiences for our customers. We're looking for individuals who are passionate about working in an agile, diverse, global team, who can reimagine tomorrow and deliver solutions that solve real problems.

As a team, we live to take risks, push boundaries, and stretch beyond the comfort zone – with a vision to create technologies that drive human progress.

Join us to do the best work of your career and make a profound impact as a Senior Principal DevOps, API Designer / DevOps Architect in Remote US !

OVERVIEW of Role

You care deeply about making sure the API and other headless interfaces are intuitive, functional, usable, and offer a positive experience for the DevOps engineers and SREs. You're comfortable working directly with DevOps consumers and are proud to take on the "voice of the consumer" when helping the team make decisions about the look and feel of the API. Finally, you ensure the overall design matches established company-wide style guidelines and are confident in make recommendations on how to improve things iteratively based on research. You are independently motivated, and always learning; reading industry books, keeping up with talks, blogs, and social media to remain up to date on new tech and best practices.

  • Ensure that the experience of our Dell DevOps and SRE customers are delightful and aligned with their mental model.

  • You will influence the design of the APIs and set up measurements for success, test and validate.

  • You will organize information using the proper information architecture

  • Contribute to product requirements as needed in support of DevOps consumers

  • Work with the Developer Experience team on the API Developer Portal, and with the Experience Design team to ensure the APIs are aligned with the user’s mental model and finally with Engineering team to ensure that they follow the API coding style guide

  • Design and measure the success of the developer experience for APIs where the customers are DevOps Engineers and SREs.

  • Conduct, facilitate, and advocate for API related user research, design workshops, and usability testing.

  • Serve as a bridge between design, development, and documentation teams.

  • Collaborate with product management to validate desired functionality.

  • Leverage user data and research, both quantitative and qualitative, to make decisions and (surveys, usability tests, feedback from support).

  • Evangelize the value of DevOps design and establish guidelines, procedures and processes as needed.

  • See the world and our products through the eyes of our users and designing to meet their mental models.

  • The position requires an understanding and appreciation of API patterns and consistency standards.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • You are a technology designer, passionate about optimizing DevOps interfaces for comprehension, ease of use, readability and intuitiveness

  • You have experience designing and building APIs in other companies that have seen a significant growth and scale and have the ability to write enough code to be able to test APIs

  • You have strong written, verbal, and presentation skills that help you speak with business and technical customers

  • You understand not only today’s use cases but also future use cases for the API; you are able to design interfaces that have “runway” i.e. evolve naturally to accommodate future use cases

Desirable Requirements

  • 5+ years experience in a product role in a company that produces mission-critical infrastructure

  • Masters in Human Factors / HCI / or similar, bachelor's degree in computer science or similar

  • Background in Cloud or aaS

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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