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Dell Manager - Professional Services Delivery Technical Lead in Melbourne, Australia

Professional Services Delivery Technical Lead

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency.

Join us to do the best work of your career and make a profound social impact as a Delivery Technical Lead on our Professional Services team in Melbourne.

What you’ll achieve

The Professional Services Delivery Technical Lead is an inspiring and collaborative person who is passionate about their team's development. They possess strong financial and business acumen which allows them to make well informed decisions that result in high customer satisfaction, eNPS and profitable engagements. The successful candidate has sound technical knowledge and proven matrix-ed leadership experience.

You will:

  • Attract, retain and developa diverse team of professional services subject matter experts with skills aligned to the Dell Technologies product and consulting portoflio

  • Take ownership of operational management to ensure business KPI’s of billable utilization, training and compliance goals are achieved

  • Support the delivery of project engagements by assisting delivery teams with decision making and direct engagement with customers (both internal and external)

  • Be customer centric, validating satisfaction and growing the business through identification of sales opportunities

  • Collaborate with leaders from other business units and divisions within Dell Technologies to resolve barriers to success and develop awareness of the Dell Technologies Professional Services team

  • Contribute to business planning and forecasting activities

  • Understand business trends and ensuring staffing plans support ongoing demand

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Demonstrated leadership of highly skilled professional services SME’s

  • Experience in the operational management of a services business (KPI's, resource scheduling, compliance)

  • Financial acumen, demonstrated understanding of organization PnL concepts and application of this knowledge in decision making

  • Demonstrated negotiation and collaboration skills, particularly regarding customer contract management

Desirable Requirements

  • 5+ years leadership experience in professional services

  • Bachelors degree in relevant field

  • 10+ years industry experience

  • Experience with customer escalation management

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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