Dell Senior Engineer, Technical Support in Montpellier, France
Converged (VMware/ Linux) Entreprise Solutions Senior Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support on Enterprise Hyper-Converged Infrastructures and Software Defined Storage Solutions. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as an Enterprise Technical Support Engineer on our EMEA Solutions team in Montpellier to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Technical Support Senior Engineer , you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Serve as a senior resource in the team (provide mentoring, scrub cases and advise your colleagues…) and be the first level of escalation for your colleagues.
Deliver 1st tier remote resolution for advanced Software Defined Storage customer escalations through troubleshooting, research, environment replication & identification of workarounds.
Provide top-of-the-class customer service, through effective and timely communication, appropriate expectations setting and highest degree of respect.
Resolve issues while working closely with multi-functional and diverse teams.
Set on a path of continuous improvement through technical and/or soft skills trainings, securing relevant industry certifications.
Three to five years of enterprise level VMware vSphere and Linux experience, particularly within large data centre environments.
Advanced VMware vSphere knowledge, VCAP-DCA and/or VCAP-DCD certification would be highly desirable.
Advanced knowledge of one or more of the following: NSX, vRealize, VMware Virtual SAN, Red Hat Enterprise Linux, SuSE Enterprise Linux.
Industry certifications: VCP, RHCSA, VSAN Badge, CCENT, Associate PE DEA, Specialist PE DES.
Ability to speak English is a requirement.
- Ability to speak another European language would be a definite advantage.
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .