Dell Advisor, Field TS in Mumbai, India

Job Title: Advisor, Field TS

Company Description :

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Analyst.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor

systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer

on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel,

customer support reps or engineers.

Key Responsibilities:

Leads, implements and troubleshoots advanced and complex technical solutions

•Resolves escalated break/fix troubleshooting customer issues

•Subject matter expert in a single technology area

•Has knowledge of multiple operating systems and works comfortably in complex environments

•Contributes to the development of common practices.

•Performs troubleshooting for escalated issues, upgrades and deployments for complex environments

•Has in-depth knowledge of a majority of products

•Provides guidance to lower level technical specialist on specific functional tasks

Skills

Possesses strong communication skills, both verbal and written

Provides leadership during difficult customer situations

Develops and maintains positive, long-standing customer relationships built on trust

In depth knowledge of internal service processes and service offerings and ability to articulate these to customers

Advanced technical and product knowledge

• Drive complex and Critical Projects technically and execute.

• Participate and engage alongside Technical Leads in global Technical Programs and initiatives.

• Couch Technically with Junior Team members.

• Participate in Technical Escalation Discussion and drive towards resolutions.

• Become subject matter Expert in specific Technologies.

• Do Technical Planning for Projects.

• Drive Project Metrics with the Field Team.

• Support field team on Projects and escalations.

• Drive Effective workload sharing basis on skillset and utilization along with Project Management Team and Resource Scheduling Team.

• Drive Certifications and upskilling self and with team members.

Desirable Requirements:

Typically requires 10+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.

Any Industry Certifications will be added advantage.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Job specific Responsibilities

• Drive complex and Critical Projects technically and execute.

• Participate and engage alongside Technical Leadsin global Technical Programs and initiatives.

• Couch Technically with Junior Team members.

• Participate in Technical Escalation Discussion and drive towards resolutions.

• Become subject matter Expert in specific Technologies.

• Do Technical Planning for Projects.

• Drive Project Metrics with the Field Team.

• Support field team on Projects and escalations.

• Drive Effective workload sharing basis on skillset and utilization along with Project Management Team and Resource Scheduling Team.

• Drive Certifications and upskilling self and with team members.

Education and Experience

Typically requires 10+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.

Any Industry Certifications will be added advantage.