Dell Commercial Service Manager(CSM in Mumbai, India

Job Titile :- Commercial Service Manager

Yrs of EXP-12+

Location :-Mumbai

Company Description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Analyst.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

About Business Unit:

EMC NetWorker (formerly Legato NetWorker) is an enterprise level data protection software product that unifies and automates backup to tape, disk-based, and flash-based storage media across physical and virtual environments for granular and disaster recovery.

ACCOUNTABILITIES

Ensures contractual service support requirements are understood and managed. Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

Presents operational and service level reports and explains service level support available to internal or external customers.

Administers and manages the configuration of process related tools, reporting tools, and associated technologies.

Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.

Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

Provides point of contact for process related questions or issues and facilitates process related meetings.

RESPONSIBILITIES

Leads intermediate-level service delivery processes and associated projects; interacts cross-functionally Owns one or more service delivery processes

Manages service delivery processes in a standard service delivery environment.

Develop and lead monthly business reviews to Sr. level customers via teleconference.

Leads continuous improvement activities in support of customer or internal business processes .

Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs May provide supervision and guidance to new or less experienced account service analysts