Dell Service Delivery Senior Advisor (m/f/d) in Munich, Germany
Senior Advisor, Service Delivery
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Advisor, Service Delivery (m/f/d) on our Managed Services team in Munich .
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to manage our management stack of servers and services. Installation and support of our Tools stack. We are also looking for people who think outside the box and have a proactive attitude.
Take a lead role in managing and supporting the customer’s storage environment (Incident, Change, Problem Management)
Performs necessary storage infrastructure maintenance in accordance with Dell EMC and customer's change management policies
Provide proactive recommendations to the customer for improving storage operations
Develops and maintains direct customer and broader service delivery relationships
Active involvement in delivery management process improvements
Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
Must participate in on-call activities
Technical college degree with 8+ years’ experience
Active Directory; MS-SQL; IP Address Management; Monitoring Solutions ( EM7); Report tools; Web Portals and content
Working knowledge of the following core technologies (min 3): VMAX / Isilon / ECS / Unity / SVC / Compellent / DFS / Netapp & Netapp C Dot / Dell Network Switches as well as knowledge of storage array performance analysis/design
Fluent German language skills
Strong customer focus as well as strong communication, presentation and cross functional skills
Strong analytical, problem solving, negotiation and organizational skills
Dell EMC Proven Professional/Industry Certifications
Support of Server Hardware and OS ( Windows & Linux )
Knowledge of VMware products vRO, vRA and vROPS.
Scripting \ Programming knowledge an advantage (Java, Python)
Awareness of DevOps or Agile an advantage
ITIL Certification preferred
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.