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Dell Federal Technical Account Manager - Remote opportunity in Pocatello, ID in Nashville, Tennessee

Federal Technical Account Manager

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Federal Technical Account Manageron our team in Washington DC area.

The incumbents in these roles are responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer SOW. He/She will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. The individual will collaborate with other Dell Technologies team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

Join us as a Federal Technical Account Manager on our Professional Services team in the Pocatello, ID to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Federal Technical Account Manager, you will serve as a dedicated support services resource for the United States Government.

You will:

  • The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.

  • Warranty Support - Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements

  • During an outage or failure, helps to identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customers implementation

  • Account Management/Customer Advocate - Works closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution

  • Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.

  • Contributes to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

  • Must be U.S. citizen with a TS/SCI clearance.

  • Possesses technical knowledge of Dell Technologies Enterprise, Client, Services, and Software Solutions

  • Strong project management skills with an in-depth understanding of system architecture and design

Desirable Requirements

  • Proficiency in hardware, software and/or operating systems environments: Unix, Linux or Windows experience/knowledge TCP/IP networking experience

  • Recommended certifications: A+, Security +, MCITP/MCSE, VCP, RHSA

  • Recommended technology experience: Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, SATA

  • Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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