Dell Inside Product Specialist I in Nashville, Tennessee

Not even digitally ground-breaking products sell themselves. At Dell, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Teams breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.

Responsible for selling a defined set of products and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering support and deployment solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

Role Responsibilities:

  • Acts as a technical resource to support the sales organization to meet and/or exceed their objectives

  • May own account sets and/or be called into accounts as opportunities are identified

  • Identifies customer needs/ requirements, and recommends the appropriate support and deployment solutions.

  • Promotes and positions key strategic service offerings that help drive solutions including: ProSupport suite offerings, ProDeploy and configuration services, managed services, and support and deployment tools

  • Remains up-to-date on new product, technology, and services offerings

  • Stays current on industry and vertical solutions as well.

  • Has working knowledge of the breadth of Total Service offerings

  • Verifies operability of product and service configuration within customer’s environment

  • Articulates characteristics of the customer’s current environment

  • Articulates how DellAdvantage relates to selling services, primarily Client focused

  • Typically sells to designated customer account set

  • Manage forecast & pipeline for all Services opportunities and tied hardware services

  • Manages internal/external resources in response to customer needs

  • Typically sells to single decision maker

  • Demonstrates good judgment in analyzing information to make routine decisions

  • Understands customer pain points to solution sell

  • Proactively identifies significant ways to improve customer experience

Requirements:

  • 3+ years of relevant experience or equivalent combination of education and work experience.

  • Strong knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs.

  • Maintain awareness of market conditions and competitors’ products and pricing.

  • Work in a team environment and demonstrate strong leadership skills

  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint

  • Strong knowledge of computer hardware, software, and peripherals

  • Demonstrate strong verbal and written skills

  • Demonstrate professionalism with peers, subordinates, superiors, and customers

  • Manage time and prioritize effectively; demonstrate an ability to cope with a complex and changing environment

Preferences:

  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Requirements:

  • 3+ years of relevant experience or equivalent combination of education and work experience.

  • Strong knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs.

  • Maintain awareness of market conditions and competitors’ products and pricing.

  • Work in a team environment and demonstrate strong leadership skills

  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint

  • Strong knowledge of computer hardware, software, and peripherals

  • Demonstrate strong verbal and written skills

  • Demonstrate professionalism with peers, subordinates, superiors, and customers

  • Manage time and prioritize effectively; demonstrate an ability to cope with a complex and changing environment

Preferences:

  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .