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Dell Program Management Senior Advisor in North Ryde, Australia

With a global remit, our Technical Program Management professionals manage client facing project for our Flexible Consumption offers. It’s about making sure we offer customers the right features, experience, quality, schedule, cost, continuity of supply, service capability and financials. And when products and solutions are in development, it’s about driving everything from definition through to planning, development and launch across global development centers and multiple lines of business. The team is also crucial to getting all contractual agreements met. All in all, it is a fascinating and incredibly varied area.

Join us as a Technical Program Management Senior Advisor on our Flexible Consumption team working in Sydney or Melbourne to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Program Management Senior Advisor(Delivery Manager) you’ll manage Flexible Consumption, Data Center Utility & Managed Services Data Center Utility contracts and teams to deliver products and solutions to internal/external customers. You will influence all cross-functional, Worldwide core teams, kick off contracts, establish schedules, drive meetings, develop and foster customer relationships. Our customers include everything from financial institutions to pharmaceutical manufacturers and everything in between. It’s an exciting role with opportunities to develop new strategies for how you will deliver our service. This role played a vital role with the development of the COVID vaccine, and the team was proud to be able to help mankind.

You will:

  • Report on, and be responsible for P&L Performance(meeting/exceeding margin expectations)

  • Capital Expense Forecast & Management throughout the quarters, and years.

  • Deliver on contract executables including: Reporting on SLA/SLO’s, delivery of equipment within specified timeframes, and on time and accurate monthly invoicing.

  • The Delivery Manager(DM) will be required to understand the contract holistically, with focus on product offerings, Terms, Billing, Cost structure, Service level knowledge, measurements, and penalties/credits.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 10 to 15 years related experience in this or similar role

  • Develop and maintain strong customer relationship: For this role, you must be personable, able to handle difficult customer situations, and resolve those situations resulting in a satisfied customer.

  • Excellent Oral & Written Skills: The DM will present account status to the customer & the Dell Executive Leadership team.

  • Experience with and the ability to understand contract language

  • Experience with P&L statements, and an understanding on how to manage a P&L

Desirable Requirements

  • Bachelor’s degree or higher / work experience equivalent

  • Ability to work remotely and within a dispersed global team

  • Escalation experience with an understanding of when to escalate

  • Technical knowledge – Storage, Backup, & Compute

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.