Dell Client Technical Support Agent (Oklahoma City) in Oklahoma City, Oklahoma

Client Technical Support Agent

Competitive salary

Oklahoma City, OK

What will your next opportunity look like? Will it provide hands-on, technical and customer-facing training designed just for you—the eager self-starter? Will you have a career coach, mentor, and large infrastructure of tools to help you succeed? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry?

If this is the job you dreamed of when beginning your career…then a Technical Support Agent role at Dell might be perfect for you. Dell is a 100,000 member-strong, global company, with sights set on changing the world. Come change the world with us and learn how other early career professionals are launching—and advancing—their careers.

Not a techie, but have technical aptitude? Imagine what 12 months of ongoing training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest.

As a Technical Support Agent, you will be resident problem-solver, providing front-line support for a game changing, enterprise-wide support service. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions to help our customers. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customer’s most complex issues. You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases.

This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world class raining, on the job.

Role Responsibilities

• Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution

• Follow up with customers to ensure accurate resolution for their technical issues

• Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool

• Provide an extraordinary customer service experience.

Requirements

• Four-year degree

• Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization.

• Able to quickly learn systems, processes, and procedures, and grasp technical concepts.

• Able to manage competing demands, multiple priorities, while remaining adaptable and flexible.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .