Dell Order Management Manager 1 in Oklahoma City, Oklahoma

Order Management Manager 1-Oklahoma City

Dell is seeking a Order Management Manager 1 to be part of our team in, Oklahoma City.

Dell is hiring Order Management M anager who Leads and manages Global Service Delivery Management personnel responsible for the delivery of contracted services to customers and meeting financial commitments. Builds in-depth knowledge of clients' priorities, challenges and initiatives and becomes a trusted Advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintains awareness of all service matters and manage customer during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.

Responsibilities

  • Principal Responsibilities Responsible for managing small group of

  • Delivery Management team members

  • Responsible for small sized accounts

  • Support role in managing customer relationships

  • Mentors team members on delivery management best practices and process improvement opportunities

  • Account assignments and asset responsibility small in scope (smaller dollar value and smaller accounts)

  • Manages and controls expense for team while ensuring resource optimization

  • Manages a small number of third-party partners in the successful delivery of technical solutions

  • Ensures team achieves performance and customer services metrics

  • Assists in problem solving escalations to maintain strong customer experience levels

  • Responsible for delivering in a semi- matrixed non-global delivery model

Preferred

  • Education and Experience Typically 8+ years of relevant experience or equivalent combination of education and work experience

  • Typically requires 0+ years managerial/leadership experience

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  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.