Dell Order Management Automation Senior Specialist in Panama City, Panama
Order Management Automation Sr. Specialist
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Order Management Automation Sr. Specialist on our Order Management team in Panama.
It’s not just our products that break the mold. The way we fulfil orders to our customers does too. Our Order Management team takes charge of the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers. We verify and review the accuracy of online and offline orders and determine the appropriate method of order processing to support the needs of the business.
Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.
Experience and ability to identify data patterns and errors in Order management/MIS tools.
Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions. May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate. May drive order management efficiencies or sales operations process improvements through various projects.
Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements
Works on complex order management projects, rollouts, online business, and services
Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
Trains individuals within the group on systems and policies and procedures
Drives team goals through the coordination of work
Assists the team in resolving the more complex issues
May be involved in, workflow distribution and quota assignments
Understanding of basic order processes, systems configurations and documentation
Demonstrated problem solving ability
Financial and analytical experience
Experience working with sales and external customers or in support of many different business units and geographies preferred
Ability to work collaboratively and drive initiatives in a cross-functional environment
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Mastery in English language and moderate to high proficiency in Portuguese.
Ability to prioritize workload
Ability to understand broader business and financial issues
Typically requires a minimum 4+ years of related experience; experience Undergraduate degree and 2-3 years relevant experience or Graduate degree and 1 - 1.5 years relevant experience.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.
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