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Dell Sales Support Senior Anayst - VMWare Sales Support in Panama City, Panama

Sales Support Sr. Analyst (I6)

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sales Support Sr. Analyst on our VMWare Sales Support team in Panama.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Key Responsibilities

  • Team Leader for group of Sales Support Team Agents

  • Provide back-up as required for manager

  • Manage business governance for the team and cross-functional operations

  • Drive escalations to resolve

  • Provide support during the VMWare SKU creation process

  • Manage operational processes for VMware Renewals <$15K

  • Maintain good business relationships with all sales teams

Knowledge and Skills

  • Ability to deal with complexity and ambiguity

  • Excellent communication skills and the ability to multitask

  • Problem solving and computer literacy

  • Data management skills

  • Completes work in accordance with accepted practices

  • Establishes approaches for completing assignments

  • Independently gathers information

  • Ability to work closely and forge relationships interdepartmentally and with vendor

Qualifications

  • Typically requires 4+ years of related experience without related degree

  • Undergraduate degree preferred

  • Fluent English (Written and Verbal)

  • Knowledge of Portuguese would be a plus

  • Strong organizational and planning skills

  • Strong verbal and written communication skills

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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