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Dell Senior Manager, Service Delivery in Panama City, Panama

Senior Manager, Service Delivery (Panama)

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

It takes something special to drive the development and implementation of new and exciting products and services. The team works closely with sales, customer service, partners, customers, and other technical support groups and cross-functional teams. Together, they manage the lifecycle of highly complex, high-risk projects - from design to delivery. Join us to do the best work of your career and make a profound social impact as a Sr. Manager on our Americas Professional Services team based in Panama City, Panama .

What you’ll achieve

As a Senior Manager, you will be responsible for leading and manage a group of service delivery engineers and helping define delivery management core processes and improvement opportunities. As a Dell Professional Services team member, the Senior Manager is an experienced thought leader who drives customer satisfaction and business results delivering value to our customers.

You will:

  • Manage and lead a technical team of Service Delivery Engineers across our enterprise portfolio

  • Work closely with other technical leaders focused on Pro Deploy services

  • Coordinate the activities of technical solution team members to meet contract obligations within service levels and costs

  • Maintain awareness of all service matters and manage customers during high priority escalations

  • Monitor service delivery and provides coaching, counseling, and motivation to maximize employee performance and growth

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • +10 years of experience in Service Delivery roles, with a strong history of executing and completing complex projects

  • Experience in solutions architecture, including planning and deployment of Solutions

  • Comprehensive technical knowledge of Networking (Dell, Cisco, etc.), Servers or Storage

  • Experience as a Director, Manager or Team Lead, supervising Technical personnel and Engineers

  • Advanced English proficiency (Verbal and Written)

Desirable Requirements

  • Relevant technical Industry Certifications in Networking, Servers or Storage

  • Troubleshooting skills on basic infrastructure environments.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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