Dell Sr Advisor, Project/Prog Mgmt in Panama City, Panama
Sr Advisor, Project/Prog Mgmt
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a GCP Program Manager Sr. Advisor , to join our Customer Success team. As a GCP Program Manager Sr. Advisor, you will be part of the Global Business Services organization and responsible for supporting Dell customers that leverage the Dell Global Customer Program. If you have Project or Program management experience and you are a self-driven individual, looking for an opportunity to use your knowledge to support our customers; while expanding your global network and your understanding of Dell international capabilities, then the GCP organization is the place for you.
The ideal candidate should have good communication skills as well as proven leadership and networking skills, as the role requires interaction at all organizational levels and the ability to resolve unique situations that arise due to the different requirements of our global customers. You will be responsible for aligning your projects to business goals, managing stakeholders, communicating project status/milestones, and solving unexpected difficulties or roadblocks for your projects.
The Dell Program Manager will assure that all necessary activities are completed as scheduled to support the program such as, administrative processes, order placement process design, order status/tracking process design, custom process specification, product constraints identification, and logistics/delivery issues communications. The Global Program Manager addresses and coordinates specific program requirements by leveraging a network of Dell experts from around the globe. Additionally, the Program Manager is responsible for identifying systematic issues and implementing corrective actions that will benefit the whole organization.
Key Program Deliverables
Global standard products
Global customer reporting
Global pricing by customer
Global online solutions
Global SLA management
Global operational guidance supporting 194 countries
Global Quality Management
8+ years of relevant work experience as a Program or Project Manager
CAPM or PMP Certification preferred - if not certified at hire date, must complete certification within one year
Six Sigma Certification (Business Excellence) or a Graduate Degree aligned to role (International Mgmt, Project Mgmt, MBA, etc) is highly preferred
Excellent Business Operations Experience
Global level support with projects would be required
Excellent organization skills, priority setting, planning and execution skills
Ability to network and build business relationships
Understanding of Project Management language and methodologies
Advanced Excel knowledge / Pivot Tables
Trilingual is required: English/Spanish/Portuguese
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