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Dell Supervisor, Technical Support in Panama City, Panama

Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and for each other.

Technical Support Supervisor

Why working here can be an awesome experience

We are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees, who work in a collaborative, diverse, innovative and ethic environment. We also provide them with unparalleled growth and development opportunities, all in an international perspective. We can’t wait for you to discover this for yourself as a Technical Support Engineer I in the GSAP Program.

Technical Support Supervisor

Panama

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Technical Support at Dell, we are looking for a Supervisor to join our team in Panama .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities:

Plans, organizes and manages technical support for one or more of DSG products to provide unrivalled technical support for DSG customers and prospects, meet contractual response times, and that staff members are exceptionally customer focused, responsive, dependable, technically excellent and team oriented.

  • Attracts, hires, retains, organizes, develops, manages, recognizes, and rewards a motivated workforce capable of achieving short and long-range business objectives within company policies and procedures.

  • Leads and participates in working with other DSG departments to provide proactive, responsive, and timely solutions to customer and product issues.

  • Leads and participates in the management of customer case escalations.

  • Participates as a proactive member of the DSG management team by setting high standards throughout the Technical Support department.

  • Ensures appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business.

Essential Requirements:

  • 6+ years of experience working in a technical support department for a medium to large software company or the equivalent related technical experience.

  • Demonstrated leadership and organizational skills with the ability to motivate and develop a team of professionals capable of achieving aggressive business goals and objectives.

  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction.

  • Ability to travel up to 10% of work time.

  • Education equivalent to a 4 year college or university education with an emphasis in computer science, business administration or a related field.

Desirable Requirements:

  • Excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.

  • An in-depth understanding of the basic principles behind technical support processes and procedures.

Benefits:

  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

About the selective process:

After your application, we'll be evaluating your resume and call you in case you are aligned to what we are looking for. After this first contact by phone, if you're approved, we'll be scheduling one interview with the hiring leaders. See you and good luck!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment actions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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