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Dell Senior Advisor, Technical Account Manager in Paris, France

Senior Technical Account Manager

Paris, France

The Technical Account Manager (TAM) is a post-sales Technical resource within a specific practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person strategy during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

Join us as a Senior Technical Account Manager on our Professional Services team in Paris to do the best work of your career and make a profound social impact.

Key Responsibilities

As a TAM you will address our global client’s biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, you will take a proactive approach to driving technical activities. You will specialize in helping customers focus on environmental stability to avoid problems before they occur.

You will

  • Ensure best practices are being adhered to within the customer's environment and strive toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations. Build value-added relationships within the domain of the account to become the trusted advisor.

  • Maintain awareness of all complex service matters including Technical Solutions implementations and activities

  • Help manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO), reconfigurations, and is engaged on all upgrade and execution plans; ensure effective coordination and support between account teams and supporting technical resources.

  • Be responsible for reporting on technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments

  • Explain technical problems and solutions to technically literate team/client members.

Essential Requirements

  • Bachelors Degree (Technical); 7+ years relevant experience in a customer facing technical role with Isilon or a comparable NAS solution, including account management responsibilities

  • Ability to design and tune NAS architecture and deliver performance audits; strong network skills

  • Ability to influence others to achieve results; interpersonal skills as well as being proactive; presentation skills

  • Understand industry trends; willingness to learn new technologies

  • Fluent French and English language skills are required

Desirable Requirements

  • Relevant technical certificates

  • Good knowledge in Dell Technologies High End Storage solutions

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more at https://jobs.dell.com/diversity-and-inclusion on how we are closing the diversity gap.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here at https://jobs.dell.com/equal-employment-opportunity-policy .

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