Dell Senior Technical Account Manager in Paris, France
Senior Technical Account Manager
The Technical Account Manager (TAM) is a post-sales Technical resource within a specific practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person strategy during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.
Join us as a Senior Technical Account Manager on our Professional Services team in Paris to do the best work of your career and make a profound social impact.
What you’ll achieve
As a TAM you will address our global client’s biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, you will take a proactive approach to driving technical activities. You will specialize in helping customers focus on environmental stability to avoid problems before they occur.
Ensure best practices are being adhered to within the customer's environment and strive toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations. Build value-added relationships within the domain of the account to become the trusted advisor.
Maintain awareness of all complex service matters including Technical Solutions implementations and activities
Help manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO), reconfigurations, and is engaged on all upgrade and execution plans; ensure effective coordination and support between account teams and supporting technical resources.
Be responsible for reporting on technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
Explain technical problems and solutions to technically literate team/client members.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Bachelors Degree (Technical); 7+ years relevant experience in a customer facing technical role with Isilon or a comparable NAS solution, including account management responsibilities
Ability to design and tune NAS architecture and deliver performance audits; strong network skills
Ability to influence others to achieve results; interpersonal skills as well as being proactive; presentation skills
Understand industry trends; willingness to learn new technologies
Fluent French and English language skills are required
Relevant technical certificates
Good knowledge in Dell Technologies High End Storage solutions
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .