Dell Technology Service Manager - Analyst, Account Services Mgm in Paris, France

-Key Responsibilities -

Under moderate supervision, is responsible for remote service account management for specific assets within assigned accounts.Responsible for developing and maintaining relationships with and on behalf of the customer. This may include people in different departments in-and outside of IT, and it may vary by assignment.Provide monthly service report to customers via teleconference and ssists customer in coordinating the implementation of the Dell EMC recommendations provided during the Service ReviewDocumenting the Customer?s current operating environment Software version for the covered Product and identifying- Dell EMC?s current target code version(s);Identifying applicable Product notifications Responsible for Onboarding assistance consisting of verifying the accuracy of relevant Customer support information such as account name, business unit identification, address, authorized contacts and other basic onboarding and set-up details: and explaining how to contact Dell EMC and open service requests.Work in a highly-matrixed environment and develop relationships with Presales and CS teams to provide the best possible customer experience.-Essential Requirements -Ability to manage multiple work streams and tasks daily, prioritizing and aligning to customer needs.Ability to work in a team environment.Ability to work independently.Customer focused.Organizational skills.Presentation skills.Communication skills.Conflict resolution skills.Cross-Functional skill.-Desirable Requirements -May require relevant product certificationITIL certificationExperience in managing escalationsAdditional Language(s) an advantage.--BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.-Closing date: 02. August 2017. -Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the Ovenss where we operate. Dell encourages applicants of all ages.-