Dell Advisor, Service Delivery in Pune, India

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal. These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal. Within the Infrastructure Managed Services at Dell EMC, we are looking for an Advisor, Service Delivery to join our team in Pune

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Overview: The Infra Advisor, Service Delivery will be responsible for providing the primary management, administration, support, and ongoing maintenance of customer Infrastructure Platforms within a 24x7x365 environment and data Center environment. This role must be able to understand, execute, and document moderate to complex operational tasks and work requests that are assigned and have experience in moderate to complex research and fact finding using various tools and informational sources.

Principal Duties and Responsibilities:

  • Ability to manage multiple projects, assignments or work load effectively.

  • Ability to work with Business Unit customers, technical and non-technical.

  • The ability to know when to escalate a problem to ensure issues resolve in a timely manner.

  • Good verbal and written communication skills as most of the communication are with US counterparts through emails and phone conversations.

  • Should be detail oriented, able to do multitasking.

  • Demonstrate ability to learn the business quickly.

  • Self-starter and Team player

  • Strong interpersonal and customer service skills (CRITICAL)

  • Technical documentation and writing skills

  • Vendor Relationship Management Preferred Skills

Skills required:

  • 6 to 8 years of Linux system administration experience with relevant certification.

  • Strong understanding of I.T. infrastructure and cloud environment

  • In-depth knowledge of various flavours of UNIX operating systems (Red Hat Linux 80% & VMware 20%)

  • In-depth Knowledge of Logical Volume Manager

  • In-depth knowledge of scripting languages (Perl, Shell) and methodology

  • Team player, positive attitude, good communicator, friendly personality able to work in a multicultural environment

  • Able to work individually, organize and manage own tasks

  • Knowledge of patching and vulnerability management.

  • Excellent customer service skills with strong focus on customer satisfaction

  • Strong problem-solving skills with an emphasis on quick problem resolution

  • Ability to work in a team environment.

Desired Skills:

  • VMware Certified Professional (VCP) preferred

  • ITIL v3 Foundation preferred

  • Redhat Certified Engineer (RHCE)

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Equal opportunities:

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.