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Dell Field Service Engineer 2 in Pune, India

Field Service Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Engineer on our Product Services team to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

  • Leads solutions and operating procedures within the group.

  • Provide solutions and develops approaches to a variety of highly complex problems and determine technical objectives without direction & Monitor group SLO, customer satisfaction and other performance metrics and influences their use in the long term.

  • Leads process improvements, identifies inefficiencies and reports them to management; Assists management in coordinating and conducting team meetings and group discussions.

  • Understands and develops the ticketing system at a level capable of monitoring work flow, ensuring correct usage, and defining the scope of reports.

  • Serves as an escalation point for various complex operational issues as determined by the management staff.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Highly skilled in hardware, software and/or operating systems environment

  • Good knowledge of appropriate networks, products and protocols

  • Team Management skills

Desirable Requirements

  • Typically requires 6+ years of related experience

  • ITIL & MCP/ MCSE/other hardware certifications.