Dell Designated Support Engineer II in Research Triangle Park, North Carolina
Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Designated Support Engineer.
Designated Support Engineering
The Designated Support Engineer is the central point of contact for product related issues and manages the customer relationship from a technical support perspective with minimal supervision. Provides proactive technical support and clearly communicates procedural and status updates in complex and often critical customer environments. The Designated Support Engineer may be designated to provide support to the customer remotely or on an exclusive basis at the customer site.
Understand the customer's technical environment through regular communication and business reviews.
Develop support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement.
Regularly reviews and provides guidance on upcoming product line features with customer.
Excellent written and verbal English communication skills required
SME level knowledge of Isilon Product Support Required.
Significant Linux/Unix system admin experience.
Significant storage admin/ customer service experience
Possesses strong product/technology/industry knowledge.
Understanding of Dell Technology's products and their value added to the customer.
Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .