Dell Designated Support Engineer II in Research Triangle Park, North Carolina

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Designated Support Engineer.

Designated Support Engineering

The Designated Support Engineer is the central point of contact for product related issues and manages the customer relationship from a technical support perspective with minimal supervision. Provides proactive technical support and clearly communicates procedural and status updates in complex and often critical customer environments. The Designated Support Engineer may be designated to provide support to the customer remotely or on an exclusive basis at the customer site.

Key Responsibilities

  • Understand the customer's technical environment through regular communication and business reviews.

  • Develop support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement.

  • Regularly reviews and provides guidance on upcoming product line features with customer.

Essential Requirements

  • Excellent written and verbal English communication skills required

  • SME level knowledge of Isilon Product Support Required.

  • Significant Linux/Unix system admin experience.

  • Significant storage admin/ customer service experience

  • Customer focused.

  • Possesses strong product/technology/industry knowledge.

  • Understanding of Dell Technology's products and their value added to the customer.

  • Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

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