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Dell Senior Technical Content Developer in Research Triangle Park, North Carolina

Senior Technical Content Developer

Competitive salary

Austin, TX or Remote

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Technical Content Developer on our Information Design and Development team in Bangalore, India.

Ground-breaking products deserve to be accompanied by world-class technical information. Dell customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with engineers, editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Are you keen to work in a dynamic content development environment where you can bring in your innovative ideas and work cross-functionally to develop first-class solution papers that incorporate engineering and technical marketing ideas and content in one comprehensive paper that will sell Dell Technologies products and solutions? We are looking for a Senior Technical Content Developer to join us in Autin, TX (or remote US) and work with our engineering, technical marketing, and program management teams to accelerate the growth of our products and solutions.

Key Responsibilities:

  • Contributes to planning and overall design of technical information, including installation, operation and maintenance instructions, and other types of technical content such as video scripts, blog posts, flowcharts, technical advisories, and release notes.

  • Works with editors, incorporating editorial feedback to ensure that company style and standards are appropriately expressed in technical content and media

  • Publishes content to a variety of outputs, including PDF documents, web pages, blog articles, wikis, videos, and online help systems.

  • Exercises considerable latitude in determining technical objectives for content development.

  • Leverages a variety of information sources including: bug comments, whiteboard discussions, community forums, knowledge transfer, third-party website and original equipment manufacturer (OEM) content.

  • Proposes product design and process improvements, coordinates, and executes content development and user experience plans.

  • Exerts sphere of influence cross-functionally, represents the organization on project teams, and assumes technical project leadership roles while fostering collaboration within and across work groups.

Essential Requirements:

  • 5 years+ experience in technical writing in a high-tech industry, particularly experience with micro services, Kubernetes, NFV, virtualization, Open Stack, VMware, network operations, and Agile scrum

  • Knowledge of industry standards such as DITA, XML, and HTML Knowledge of job related content authoring, publishing, and graphic design tools

  • Possesses strong technical writing skills and familiarity with technical content development, design, and UX strategies and methodologies

  • Ability to establish content strategy, content governance, and UX standards within and across work groups and creates content plans that include user stories

  • Understands best practices for content development, design, and user experience within a given software development environment such as Agile.

  • Ability to evaluate technical content against UX benchmarks and user information requirements.

  • Experience in managing content development activities in localization/internationalization projects.

Desirable Requirements:

  • Understands UX workflows, virtualization, networking operations, container solutions, microservices, agile development, and dev ops

  • Knowledge about networking systems, equipment, configuraitons, and technologies,

  • Technical marketing

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Closing date: Apply now!

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .

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