Dell Cloud Consultant - Senior or Intermediate Level in Riyadh, Saudi Arabia
Dell EMC’s Consulting organization is focused on helping customers accelerate time to value from all Dell Technologies solutions, and is our internal partner for large-scale transformational projects.
We work with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include global money center banks and other leading financial services firms, manufacturers, healthcare and life sciences organizations, internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies.
As a Dell EMC Consultant, the individual will lead and participate in the design, development, customization and deployment of software applications to support Dell EMC cloud business and IT transformation practices.
The candidate must demonstrate enthusiasm and drive for self-development and to become a highly regarded team member. The ideal candidate will be a proven professional with ability to develop, integrate and test workflows, possess excellent technical credentials while demonstrating a consultative approach in helping identify and solving customer’s problems. The primary responsibility will be performing both a delivery function and acting as solutions SME in our multi-cloud practice.
Principal Duties & Responsibilities
Well versed with the concepts of Multi-Cloud solutions, building strategies, roadmaps, design and implementation.
Leads the development of client Multi-Cloud strategies, policies and best practices through participation in up front consulting work and planning and design meetings
Collaborates with peers within the Multi-Cloud Infrastructure team to share lessons learned.
Actively participates and engages with peers to establish and drive consistent standards & methods by organizing all related delivery assets and enablers for global consumption and consistency
Offers field insight based on complex customer engagements back into the portfolio team for consideration in further development of field enablement plans (e.g. training, learning paths, labs, shadowing, etc…)
Actively participate in the development, improvement and maturation of service offerings delivery kits and assets specific to Multi-Cloud roadmaps, business level strategy and cloud maturity planning
Conducts a comprehensive review of new research, best practices and methodology and tool updates, leveraging DELL EMC's knowledge base as well as external sources. Documents recommended improvements to the client's program based on the findings; provides high level cost and benefits to support the recommendations.
Partner with program/project manager to provide project oversight, governance and resource management
Actively engage with customer's executive management to develop a cloud services strategy, cloud service portfolio and roadmap.
Lead business requirements gathering and prioritization activities to support overall cloud solution planning & design process and delivery
Responsible for stakeholder/executive relationship management throughout cloud engagement
Provide technical cloud architecture leadership at an enterprise level as a member within a project team for Dell EMC’s cloud engagements
Provide technical leadership for surrounding technical work streams within the engagement and ensure overall cohesion and integration for service delivery
Represent the overall technical architecture for the EMC engagement to the customers architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer
Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture
Adheres to proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
Assist with helping to scope and estimate Dell EMC’s Cloud engagements requiring deep customer integration and customizations
Develops and defines follow-on work for the Cloud Services engagements
Performs all DELL EMC internal reporting and information-sharing as required by management; as appropriate participate in DELL EMC account planning and review sessions.
Actively maintains relationships with Account Managers, Client Solutions Directors, and Solution Principals on key accounts
Develops and cultivates strong customer relationships ensuring a "Customers for Life" relationship.
Typically requires 5+ years of related experience for Intermediate level and 8+ years of related experience for Senior level.
Professional Services/Consulting Delivery experience.
Experience of Cloud Solutioning or Consulting.
Strong business & process-level understanding & knowledge of Cloud concepts, industry tools & solutions
Strong understanding and exposure to ITIL Services Strategy and Services Design IT including Financial Management & IT Operations Management Concepts and tools in relation to cloud
Solid knowledge of cloud technologies & IT concepts
Very strong knowledge of requirements gathering & design processes for IT and related business technology domains
IT Cloud Infrastructure experience architecting and integrating for large enterprise environments, considering:
Cloud infrastructure (e.g. Converged or BYO for storage, compute, network)
Private cloud architecture for resiliency
Cloud architecture management and Orchestration integration
Cloud platform integrated into surrounding technologies (e.g., Service Now, BMC, other service management frameworks.
Architecture for delivering customized Application/Platform as a service in a multi-tenant environment
Technical architecture for chargeback/show back for service delivery
Private cloud architecture for scale-out & integration to public cloud
Data Center Operations experience spanning multiple locations
Customer focus and relationship management skills, strong interpersonal skills
Strong technical, organizational and leadership skills for Multi-Cloud solutions
Good understanding of Enterprise architecture and Storage and Backup Replication technologies and how this are essential to Multi-Cloud solutions
Excellent verbal and written communications skills, ability to write for both technical and senior manager levels
Executive level negotiation skills
Strong track record of delivering results in large complex enterprise customers
Experience in architecture leadership that brings together and integrates solutions across multiple vendors (e.g. RSA, Pivotal, Xebia, Puppet, Brocade, Palo Alto, Service Now, Dell, VMWare)
Demonstrates mastery of operating in complex, matrix environment
Enterprise Architecture certification, i.e. TOGAF
Service Management certification, ITIL v3 Foundation required
Practical Knowledge of compliancy regimes, i.e. CIS, PCI
Practical knowledge/experience with Organizational Change Management (OCM)
Strong results orientation with attention to detail and quality of deliverables
Experience leading, conducting and organizing complex customer-facing workshops & requirements gathering workstreams
Experience creating & negotiating SOW's
Program and project management skills, PMI certification a plus
Ability to work as a team player and collaborate
Ability to travel within the region as part of the role.
Bachelors (Business/Computer Science), equivalence
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.