Dell CI/HCI Quality Senior Principal Engineer in Round Rock, Texas

Employment opportunity in ISG Quality Hardware Organization

Local Candidates in Austin Only

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Quality Engineer on our ISG Quality team.

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Key Responsibilities

  • Primary responsibility is to identify and resolve problems affecting Dell-EMC customers

  • Research, evaluate, develop, or implement new processes, methods, or test plans

  • Drive corrective action to eliminate or limit exposure to issues

  • Represent the organization on core teams

  • Collaboratively lead stakeholders in meetings to define processes, identify friction points, gaps, and develop process improving solutions

  • Analyzes data on relevant project metrics and trends, customer surveys and draws inferences as well as identifies corrective, preventative and improvement action plans to improve overall customer satisfaction and product quality

  • Involved in key process improvements at organization level

  • Provide feedback to the next generations of hardware based on lessons learned from the field experience

Essential Requirements

  • General knowledge and application of hardware engineering concepts

  • General knowledge of various firmware, software and operating systems environments

  • Program management skills

  • Ability to think critically and work independently or as part of a cross-functional team

  • Understanding of a business environment

  • Highly proficient in MS Visio, Excel, PowerPoint and other process, analytics or communication tools

  • Ability to translate complex process problems into executive briefings

  • Excellent verbal and written communication skills

  • Proven track record of delivering technical solutions

​​ Desirable Requirements

  • Knowledge of and experience with converged and hyper converged infrastructure

  • Knowledge of Systems Engineering and Six-Sigma methods

  • Knowledge of manufacturing production environments

  • Knowledge of reliability theory and methods

  • Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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