Dell Consumer Relationship Manager, Sr. Consultant in Round Rock, Texas
Consumer Relationship Manager, Sr. Consultant
Location: Round Rock
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.
Work in conjunction with the Transformation Program Office leadership to ensure the synergy and success of the program. The “Phase1” SDS KM Transformation Initiatives are:
Multi-Lingual Support and Globalization
Pre-GA, GA, GA+90 and GA+365 Governance and Closed-Loop Feedback
Communities and Forums
Knowledge Creation and Sharing
Ontology / Taxonomy / Natural Language Processing
Lead operational assessments of current practices by engaging all stakeholders across Support and Deployment Services, including (but not limited to):
Support Product Leads
SDS Support teams (Remote, Field, Customer Basic, Enterprise, eServices)
Information Design and Development / Globalization
Global Process Engineering
Aid in the definition and implementation of new processes and procedures to enable bi-directional knowledge sharing across Dell Technologies so as to optimize business and customer outcomes.
Collaborate with related / overlapping initiatives to ensure end-to-end alignment and continuity.
Lead the global, end-to-end implementation and adoption of the resulting recommendations.
10+ years of program and project management experience. PMP certification is a plus.
Bachelor’s degree or higher – or equivalent work experience
Familiarity with product and IT development processes
Understands organizational Knowledge Management framework and operates in and around it appropriately.
Understands Knowledge Management tools and technologies and has the ability to use them.
Familiar with Knowledge Management process reviews and audits, and interprets the findings from the audits.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Closing date: February 22, 2019
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .