Dell Consumer Relationship Manager, Sr. Consultant in Round Rock, Texas

Consumer Relationship Manager, Sr. Consultant

Competitive salary

Location: Round Rock

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.

Key Responsibilities:

  • Work in conjunction with the Transformation Program Office leadership to ensure the synergy and success of the program. The “Phase1” SDS KM Transformation Initiatives are:

  • Multi-Lingual Support and Globalization

  • Pre-GA, GA, GA+90 and GA+365 Governance and Closed-Loop Feedback

  • Communities and Forums

  • Knowledge Creation and Sharing

  • Guided Instruction

  • Multi-Media

  • Search Optimization

  • Ontology / Taxonomy / Natural Language Processing

  • Lead operational assessments of current practices by engaging all stakeholders across Support and Deployment Services, including (but not limited to):

  • Support Product Leads

  • SDS Support teams (Remote, Field, Customer Basic, Enterprise, eServices)

  • Services IT

  • Education Services

  • Information Design and Development / Globalization

  • Global Process Engineering

  • Aid in the definition and implementation of new processes and procedures to enable bi-directional knowledge sharing across Dell Technologies so as to optimize business and customer outcomes.

  • Collaborate with related / overlapping initiatives to ensure end-to-end alignment and continuity.

  • Lead the global, end-to-end implementation and adoption of the resulting recommendations.

Essential Requirements:

  • 10+ years of program and project management experience. PMP certification is a plus.

  • Bachelor’s degree or higher – or equivalent work experience

  • Familiarity with product and IT development processes

  • Understands organizational Knowledge Management framework and operates in and around it appropriately.

  • Understands Knowledge Management tools and technologies and has the ability to use them.

  • Familiar with Knowledge Management process reviews and audits, and interprets the findings from the audits.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: February 22, 2019

Apply now!

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