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Dell Director, Product Management – IT, DFS Digital Customer Management in Round Rock, Texas

Director, Product Management – IT , DFS Digital Customer Manag e ment

To drive innovation in product development at Dell Technologies, we need forward-thinking people on ourDell Financial Services (DFS) Digitalteam. As part of this team, we devise product and solution strategies and product roadmaps, and look to the market for opportunities to make sure our offerings maximize profitability and remain competitive.

Join us to do the best work of your career and make a profound social impact as a Director on ourDFS Digitalteam.

What you’ll achieve

As a Directorin the DFS Digital Domain, you will lead andmanage the Customer and Credit Management suite of Product Lines, withmultiple product teams under each product line, enabling anend to enduser outcome. You will workclosely with the other Experience and ProductLine leaders acrossthe DFS Digitalorganization to drive delivery ofthe Global Customer Management Transformationand technology north star. You will be working with multiple business partnersand external consulting teamsacrossDFSto achieveabetter customer experience.

Principal Responsibilities

  • Assumesa lead role within a major projecttodirect project approach, system scope, resource allotment and budget planningto create product roadmapsthat delivercomplex businessoutcomes.

  • Developsand maintainscollaborativerelationships withinternal and externalstakeholders to understand critical business success factors and key performance indicators.

  • Participateswith other senior leaders to establish strategic plans and objectives.

  • Leadsteam of product line and engineering line leaders, and cross product leads to provide a seamless customer experience.

  • Leads process improvement initiatives in addition to managing day to day project execution.

  • Acts as a creative thinker who can enable the team to think outside the box to make difficult trade-off decisions on features,functionalitiesandroadmaps.

  • Responsible for career development/planning, performance and pay discussions of team members.

  • Organizesintra- and inter-organizational activities ensuring completion of the producttransformation projectson schedule and within budget constraints.

Essential Requirements

  • Strong communication and large-scale leadership skills, particularly strong in communicating between business and technology teams.

  • Relevant experience inlarge-scaleengineering and product managementteamsand transformation skills to enhance customer/ userexperience.

  • Ability to influence a wide variety of stakeholders,including executives,in order toclear roadblocks across multiple teams.

  • Proficient in User Centered Design with an understanding of the product model and Extreme Programming, and Lean concepts.

  • UnderstandDell and DFS Digital Transformational Strategyand be able to build actionable plans and prioritize and categorize in complex and highly matrixed environment.

Education & Experience

  • 15+ years of relevant experience in technical environment(s) or equivalent combination of education and work experience.

  • 7+ years’experience in leadership, planning, communication.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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