Dell Inside Services Sales Rep III in Round Rock, Texas
Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We offer powerful, yet easy-to-use, solutions that span the entire breadth of the information lifecycle, enabling companies to better manage data, improve data integration and amplify the benefits of data performance.
As an Inside Product Specialist you will provide pre-sales support to the inside sales teams during the sales process. You will be accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.
Responsible for driving the services attach rate for Commercial Accounts
Relationship focused sales.
Tasked to drive the services portfolio ranging from warranty renewals and pro-support to business solutions services
Become a subject matter expert and administer trainings around our top services
Drive the inside sales representative’s service attach by researching historical trends and coaching to behaviors
Utilize reporting to uncover services opportunities and drive conversations around total solutions with the inside sales representatives.
Manage a relationship with an After Point of Sale Renewals Specialist in order to drive leads to each other’s pipe.
May include out bounding to drive current penetration in acquisition, retention and development accounts.
Some involvement with field team to scope opportunities
If account/acquisition focused, individual responsible for:
Average-to-high revenue spend and/or account complexity within assigned business.
Higher strategic value within assigned business.
Sell Dell services by responding to inbound or placing outbound customer call, determining needs, overcoming objections, and providing solutions.
Establish customer relationships with appropriate customer personnel such as purchasing, management and end-users. Forecast attainment utilizing segment provided reporting tools.
Present and demonstrate services to potential customers on conference calls with the core team.
Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dell’s services to help customers formulate direction.
Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions.
Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs.
Develops and implements account plans that drive the attainment of critical business objectives.
Strong knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs.
High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.
6-8 years of relevant experience or equivalent combination of education and work experience.
Familiarity with Salesforce.com preferred
Additional Job Description
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .