Dell Managed Services Global Delivery Consultant - Remote opportunity; Round Rock, TX preferred in Round Rock, Texas

Key Responsibilities

- Establish Dell Global Managed Services as a provider of industry leading remote resolution services.

  • Manage and maintain Dell’s remote resolution practices.

  • Align practices with Dell Delivery partners.

  • Support Dell sales teams in pursuit of Managed Services Business.

  • Develop complex operational metrics and reporting structure in support of remote resolution services.

  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement during remote resolution activities. Identifies opportunities for innovation within remote resolution services.

  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

  • Oversee the largest and most complex remote resolution services for Dell customers.

  • Responsible for assisting the sales organization in selling services.

  • Serves as an expert in remote resolution best practices.

  • Maintains relationship with senior customer leadership.

  • Frequently manages programs for global and inter-regional customers.

Essential Requirements

  • Typically requires 15+ years of related experience with a Bachelor’s degree; or 12+ years with a Master’s degree; or 8+ years with a PhD; or equivalent experience

  • Expert organizing and planning skills to oversee the largest and most complex deliverables

  • Expert priority setting and delegation skills working with senior level team members

  • Expert problem solving, negotiation and organizational skills

  • Expert ability to oversee and guide large complex programs and consistently achieve or surpass customer service level targets

  • Demonstrated ability to develop and implement strategic initiatives

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .