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Dell Quality Engineer Senior Principal, Services Programs (Round Rock TX or Remote-USA) in Round Rock, Texas

Quality Engineer Senior Principal, Services Programs (Round Rock TX or Remote-USA)

In this Quality Engineer Senior Principal role with our Global Process Engineering team, your work will be key to our successfully managing the program for digitalization of Deploy services. This is a high level individual contributor opportunity, not a people manager, and will have great visibility across our Services teams and leaders. Join us to do the best work of your career and make a profound social impact with the Services organization at Dell Technologies!

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes.

In Quality Engineering we play a central role by developing, implementing, and maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products (which includes services). Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering and services process designs, we assist customers or engineers in gathering and analyzing data to drive excellent decisions.

You will (key responsibilities)

  • Manage the program associated with the digitalization of Deploy services, by organizing and developing Executive Communications on progress to goals

  • Facilitate defining, understanding, and implementing Quality Business Processes and Best Practices in critical existing and new areas to ensure effective outcomes in terms of performance

  • Collaboratively lead stakeholders to define processes, identify friction points, gaps, and develop process improving solutions to improve overall customer satisfaction

  • Analyze data on relevant project information, and develop conclusions, and identify Corrective, Preventative and Improvement Action Plans

  • Drive insights to why processes are inefficient and develop recommendations and actions to improve processes

Essential Requirements

  • 12+ years of related experience with a Bachelor’s degree, or 8+ years with a Master’s, or 5+ years with a PhD, or equivalent experience in Industrial, Mechanical, Electrical, and/or Process Engineering; or equivalent combination of education and experience

  • Excellent Communications in writing, verbally, interpersonally and in presentations – with success in simplifying complex concepts into concise PowerPoint for executive reviews or briefs

  • Record of delivering innovative process solutions, including Process Improvement Techniques and Methodologies (Lean, 6Sigma, DMAIC)

  • Success in effective, data-driven business decision-making and persuading others to buy in

  • Successful experience thriving in a fast-paced, customer-focused group; with Global Organizational success being proactive and openly collaborating and navigating cross functionally and in teams; and Building strong relationships throughout the organization based on trust

Desired Requirements

  • Enterprise Deployment or EMC Deployment knowledge

  • Project Management Methodologies (PMP, Agile, Lean, Waterfall, etc)

  • Aris, Celonis (including process mining & automation)

  • Prefer Bachelor’s, Master’s, or PhD in Industrial, Mechanical, Electrical, and/or Process Engineering

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: May/June 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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