Dell Salesforce Architect - Digital-IT in Round Rock, Texas

The Salesforce Architect is responsible for architecting Salesforce Service Cloud solutions. The Architect will translate business requirements into functional solutions.

The Architect is expected to provide Salesforce technical leadership for a team of developers, business consultants, and admins. The ability to demonstrate management expertise and execute strategic direction, as well as possessing significant depth of technical expertise in salesforce architecture, will be key skills for the position.

Primary activities include (but are not limited to):

  • Own the full application architecture process that translates business requirements into functional solutions. Responsible for connecting business goals and challenges and for the overall design of the application solution on

  • Provide governance and best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support).

  • Work closely with business and IT leaders to provide technical solutions (including out of box solutions) to complex business needs.

  • Research, recommend, and implement AppExchange applications and salesforce upgrades to help meet business needs.

  • Document current and future state processes, and develop technical specifications for projects and enhancements.

  • Collaborate with project managers to identify project milestones, tasks, and required resources to develop a detailed project plan.

  • Demonstrate a deep knowledge of all product offerings and solutions.

  • Run workshops, working closely with client, able to talk about tradeoffs e.g. terms of config vs code.

  • Map functional requirements to features and functionality.

  • Leads Discovery Workshops with key stakeholders to understand DELL's strategic business goals, needs, processes and current use of the platform, and any other customer centric data and processes not currently on SFDC.

  • Demonstrates Salesforce and extended AppExchange apps that can fit our needs. Explains complex technology concepts in in simple language.

  • Partners with DELL's SMEs across IT, Data Governance, customer portal and other areas to design solutions that will deliver maximum value across the enterprise.

  • Designs solutions with maximum usability while minimizing complex code and customization.

  • Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed.

  • Creates documentation of technical design, support plan and enable best practices and governance measures.

  • partnering with our Platform Manager and IT Partners to oversee build, testing and deployment.

  • Writes user stories and acceptance criteria for complex Agile deployments.

  • Drives communications with all key stakeholders including delivering project updates and and key stakeholders and maintains alignment

  • Partners with Customer Success team to design end-user training materials and go-live support.

  • Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.

Skills and experience desired include (but are not limited to):

  • At least 4+ years of experience as a Salesforce Architect.

  • Expert level understanding of the Salesforce product suite, including Salesforce Lightning, Community, and App Clouds

  • Strong knowledge of CRM assurance best practices and methodologies

  • Salesforce development experience including strong working knowledge and ability to code APEX (classes, triggers and web services), Visual Force, Salesforce APIs, SOQL, and

  • Strong knowledge and understanding of Salesforce architecture.

  • Strong knowledge of Salesforce application including configuration, triggers, process builders, workflows, visual force, apex coding, batch processes, and database design.

  • Advanced knowledge of Salesforce data model, custom objects, visual force pages, workflows, and configuration.

  • Experience leading Agile development teams to design and implement innovative solutions with a focus on adhering to standards, best practices, and code quality techniques.

  • Must be Salesforce Certified Developer or Salesforce Certified Architect

Typically requires 10+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .