Dell Senior Business Analyst – Telecom Expense Management - Digital-IT in Round Rock, Texas
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Senior Business Analyst – Telecom Expense Management
Location: Round Rock, TX or Southboro, MA
Dell Digital and IT is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.
The Senior Business Analyst will execute comprehensive product delivery programs and activities for our Telecom Expense Management (TEM) product line. TEM includes the full telecom lifecycle including provisioning, activation, deployment, configuration, asset management, and systems management of TEM process and tools. Additionally, this role will be responsible for collecting and distilling TEM market needs and defining the Dell products to support those needs (whether internally or via partners).
Principal Duties and Responsibilities:
Responsible for the operational support of Dell’s internal and external Telecom Expense Management and Telecom Lifecycle functions
Partners with TEM analyst team consisting of Dell and partner team members located in multiple regions
Acts as a team leader and exhibits willingness to drive new approaches and ideas, removes roadblocks for improvements and consistently challenges processes/services
Develops Telecom spend, usage and inventory reporting to be accomplished through the variety of TEM tools and functions
Performs project and non-project related tasks and activities to support the department’s goals and objectives
Responsible for regional/worldwide delivery of a TEM Services to internal and external customers
TEM subject matter expert and knowledge of the TEM product portfolio, market segments and trends
Analyzes and understands customer-behaviors to identify and support development of relevant value propositions
Drives product enhancement priorities based upon customer feedback, usage patterns, available technologies and market opportunities
Bachelor’s degree with 8+ years relevant experience; or Master’s degree with 6+ years relevant experience
3+ years of professional work experience specifically coming from Telecom Expense Management (TEM)
Strong expertise of the telecom lifecycle and telecom expense management industry
Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight
Extensive knowledge of the methodologies to enable the TEM at the technical layers (e.g. provisioning, change management, asset/inventory management, reporting, optimization, contract management)
Experience developing and delivering global IT programs
Strong business/financial acumen
Demonstrated strategic and organization agility
Strong communication, execution, quantitative skills combined with creativity and negotiation abilities
Must be legally authorized to work in the US with no restrictions; visa sponsorship not offered with this position
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