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Dell Services Project Management Consultant - U.S. remote in Round Rock, Texas

Services Project Management Senior Consultant

Dell is dedicated to providing best-in-class products, solutions and services designed for the success of our customers. In driving our customer’s business and digital transformations, transition management is a key element in establishing a successful technology implementation. The Managed Services Transition Delivery Team ensures a controlled transfer of services from the customer’s existing model to the Dell delivered model. We manage and oversee all aspects of the customer’s transition project to ensure it is completed on-time and within budget. We have overall responsibility for managing the scope, cost, schedule and contractual deliverables. We coordinate all members of the transition team, service delivery tower leads and customer transition leaders. Transition managers have a range of responsibilities and must be able to adapt in a fast-paced environment.

Join us as a Services Project Management Senior Consultant on our Professional Services team in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Services Project Management Consultant, you will ensure adherence to quality standards, review project deliverables and provide regular status reporting to various levels of leadership within Dell and the customer’s organization. You will manage multiple transition projects that require high levels of functional integration; you will also manage changes to project scope, project schedule and project costs, facilitating customer acceptance. Timelines may be moderately aggressive with a majority of projects taking place on average 3-9 months. Projects may span in impact from within an organization to multinational projects; from single solution areas to multiple solution areas.

You will:

  • Provide professional services and/or managed client services to external clients (another company besides the employer).

  • Manage complete project lifecycle through planning, budgeting, partner selection, contracting, service delivery, reporting and billing cycle.

  • Manage third-party vendors to specific deliverables and managing complex projects within a matrixed environment.

  • Manage third-party vendors to a specific, measurable mission critical service date.

  • Resolve conflicts and negotiate with others to reconcile differences and facilitate cooperation.

  • Strong communication skills and an ability to represent Dell to customers, partner organizations and other external sources as required.

K ey Responsibilities :

  • 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

  • Extensive experience as a technical project manager, specifically in areas of transition management, process building and execution, deployment management and process/procedure design.

  • PMP Certification

  • Experience using project managements tools such as Microsoft Project, JIRA, etc.

  • Strong communication skills and an ability to represent Dell to customers, partner organizations and other external sources as required.

Desirable Requirements

  • Experience working as a manager for or directly managing top tier services organization (EDS, Unisys, HP, Getronics, Wang, Qualxserv, Banctec, NCR, IBM-GS, etc).

  • Knowledge of Dell’s transformational approach to solution implementation

  • CCMP and/or BPMN Certifications

  • Major OEM Product Certifications – specifically Dell

  • Experience working in a global environment

  • “Transition Manager” or “Outsourcing Manager” as a previous job title or job responsibility.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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