Dell Software Asset Management Specialist - U.S. remote in Round Rock, Texas
Software Asset Management Specialist
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a Software Asset Management Specialist on our Service Delivery team anywhere in the United States .
The Asset Management Specialist will support the day to day activities of a cross-functional team to deliver SAM Services for one or more Dell Managed Services customer. The role will require prior experience in Software Asset Management – SAM and the functions that support software lifecycle management. The desired candidate will be detail and task oriented while at the same time capable of seeing the broader picture. In this customer facing position
Identify areas for SAM to add value and ROI and effective communication with all stakeholders towards the goal of maximizing Customer Experience; ensure the accurate collection, storage, and maintenance of data on all in-scope software installed in the asset repository
Ensure that the delivery of the software asset management service meets all requirements as defined in customer agreements and Service Levels; track software titles throughout their lifecycle and accurately report software compliance positions for all in-scope software
Timely and accurate reconciliation of lifecycle data relating to software assets and the asset tracking system; track software entitlement and maintenance data in support of refresh as well as end of life processes and projects
Investigate and resolve discrepancies to maintain integrity of software asset data; manage preparation and distribution of pre-defined and ad-hoc reports and identify and recommend software that has the potential to be harvested or replaced with lower cost alternatives
Identify and report on potential issues with the asset tracking tool, supporting systems and inputs; develop and maintain related program and process documentation
Assist customers in identifying issues, obstacles and alternatives for resolution; support software compliance audit and remediation efforts as needed by identifying and implementing continual process improvements and operational efficiencies
Focus on innovation to deliver relevant solutions to meet our customers’ needs
5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience
Demonstrate a depth of understanding of hardware and software asset management, policies, procedures along with a focus on SAM best practices; experience in managing enterprise agreements for major software publishers
Proven history in building Quality Assurance concepts and practices into all aspects of a SAM program
A firm working knowledge of license models as well as entitlements and usage rules for software publishers including, but not limited to, Microsoft, Adobe, IBM, Oracle, VMware, etc.
Possess a solid understanding of software asset management policies, procedures and best practices
Experience using industry standard SAM solutions like Flexera, Eracent, SNOW Software, Aspera etc. as well as good working knowledge of ITSM systems like ServiceNow and Remedy
An understanding of End Point Management and inventory toolsets such as SCCM, Workspace ONE etc. and moderate to advanced experience using MS Excel, Access, SQL and similar tools
Demonstrated ability to analyze complex software entitlement and usage data and present results to business leaders
ITIL v3 or 4 foundation certified
IAITAM certifications: Certified Software Asset Manager - CSAM, Certified IT Asset Manager - CITAM
Experience working in a Managed Services environment
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. (https://jobs.dell.com/diversity-and-inclusion)
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