Dell Solution Architect - Support Services in Round Rock, Texas

Solution Architect - Support Services

Competitive Salary

Round Rock, TX

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Services Team , we are looking for Support Services - Solution Architect to join our team in Round Rock, TX.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Role Responsibilities

  • Review and understand current support engagements and come up with ideas and solutions to reduce pricing.

  • Lead Customer & Business discussions with strong Influencing, packaging and presentation skills

  • Drive Portfolio Analysis, Due Diligence, Best Practice Assessment and Productivity enhancements

  • Drive innovation and reduced support services cost reduction for Dell customers

  • Respond to support requests with substantiated and executive approved pricing and terms.

  • Provide post win sustaining support services.

Essential Requirements

  • Significant solutioning and account management experience

  • Strong knowledge or Dell hardware and Dell hardware support service offerings

  • Experience of working on various Pre-sales, solutioning and RFP situations with particular emphasis on large deals

  • Strong knowledge of ITIL concepts, SLA’s, support windows and support operations

  • Strong presentation and delivery skills

  • Knowledge of tools to enhance productivity and to automate processes

Desirable Requirements

  • Subject matter expert in at least one service area or technology and proficient in multiple service areas and technologies.

  • Skills and experience in constructing complex service solutions in the IT services market.

  • Advanced understanding of services related processes and technologies.

  • Thorough understanding of services P&L and cash flow development and business impact.

  • In-depth knowledge of assessing operational risk on profitability and impacts to support services.

  • Experience in assessing service delivery cost driver attributes of complex services.

  • Complete understanding and ability to construct, tailor, and negotiate service contracts (e.g. SOW ) for both customer engagement and partner provisioning.

Experience

10+ years of relevant experience or equivalent combination of education and work experience.

Education

Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .