Dell Technical Program Manager - Product Security in Round Rock, Texas

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day.


The Dell Product Security Office offers a unique opportunity to join a very talented team involved in the progressive business of developing, building and delivering leading edge product security practices and standards.

As a Technical Program Manager on the Dell Product Security Incident Response Team (PSIRT) , a function of the Product Security Office, you’ll define and implement best practice methods, processes, tools and continuous improvement initiatives aimed at unifying, simplifying, scaling and increasing the efficiency of Dell’s product security incident response processes.

Key Responsibilities:

  • Engage with external security researchers and research organizations

  • Work with engineering and support organizations to triage vulnerability reports and determine the impact on Dell products

  • Manage and drive vulnerabilities to resolution working with cross-functional teams

  • Coordinate communication of vulnerability impact and remedy information to customers

  • Define and report program roadmap, status, development issues and success metrics

  • Manage against defined process timelines and requirements

  • Ensure completion of all specific deliverables and tactical initiatives required to support programs

  • Identify, escalate and ensure resolution of issues impacting successful execution of programs

  • Drive consistency and standardization of defined process

  • Identify and implement opportunities for process improvement

  • Work and collaborate with other team members to develop tools and services for the rollout of secure product development at Dell


  • Experience in security and risk management

  • Experience implementing security and incident management processes is a plus

  • Proven knowledge of engineering operations and product lifecycle process, tools and metrics

  • Ability to dialogue with engineering at a reasonable level of technical depth

  • Ability to prioritize projects, tasks and deliverables and manage dynamic priorities

  • Ability to drive moderately complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities

  • Strong analytical, process management and reporting skills

  • Excellent written and verbal communication skills

  • Results-driven and accountability-minded


  • 8+ years of related experience, specifically in Engineering Operations, Security Operations, Product Lifecycle Management, Incident Response.


  • Bachelor’s degree in Computer Science, Risk Management, Information Systems, or a related field, or equivalent professional experience

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