Dell Technical Program Manager - Support and Deployment Services-Technology Strategy in Round Rock, Texas
Technical Program Manager- Support and Deployment Services
Round Rock, TX
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Program Manager on our Support and Deployment Services-Technology Strategy Team in Hopkinton, MA or Round Rock, TX.
As a member of the SDS Technology Strategy Team, this program management role is responsible for the architecture, planning, and implementation of operational process and technology solutions to improve services efficiency, increase SDS revenues, and maximize employee and customer NPS.
Drives technology solution delivery team(s) to deliver business system solution(s) to internal /external customers.
Drives the solution delivery team(s) and cross-functional team participants to meet or exceed program objectives (Cost, Quality, Schedule, Capabilities, and Adoption).
Establishes clear business vison, business value case, technical requirements, and project deliverables for each program that support Dell Support and Deploy Services strategic objectives.
Produces required lifecycle document(s), schedules timely stakeholder review, and delivers phase reviews along with interim updates. Tracks delivery progress, reports status and makes necessary corrections to achieve program objectives.
Establishes working relationships and influences/persuades at the Manager, Director, and Senior Director level.
Subject matter expertise in SDS delivery and Agile Program Management processes, product/solution areas, and customer and end-user needs and usage.
Manages and communicates program scope modifications using change control guidelines changes post Plan Exit to ensure cross functional/org alignment. Analyzes and reports actual performance vs. Program goals. Drives team to deliver quality results at, or better than, quality goals.
BA/BS degree in a Technical or Engineering field, Business Administration, or equivalent practical experience.
Typically 10-12+ years of relevant experience.
Experience presenting / communicating technical solutions to audiences at all levels (stakeholders / executives).
Experience in documenting technology use cases / user stories / and technology requirements
Ability to travel (<10%) as required.
Prior experience implementing Service Logistics solutions in mixed Oracle / Salesforce environment
Prior experience in implementing technology solutions to support Field Services Delivery preferred
Prior experience in Agile Product Owner Role
Ability to manage projects / programs using Microsoft Project or other Project Management tools
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
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Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.