Dell User Experience Architect in Round Rock, Texas

User Experience Architect

Competitive Salary

Round Rock, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a User Experience Architect in Round Rock, TX.

You live to simplify the complex. You love software design and user research. You want to help build the digital tools that power the global operations of “the world’s largest startup.” You’re ready to collaborate cross-functionally to deliver thoughtful, informed and strategic user experience solutions that empower over 30,000 internal agents to support Dell EMC products around the world.

The UX Architect will thrive in an Agile environment, working through sprints to solve user stories and deliver quarterly software releases. This UX team supports Dell EMC’s customer relationship management (CRM) operations and is currently engaged in the largest implementation of Salesforce Lightning ever. This opportunity centers on enterprise-level user experience design. The ideal candidate will effectively execute user research, shadowing and interviewing then carry insights forward into wireframing, UI configuration, testing and defect resolution. This role is full of unique challenges, rich collaboration, and opportunities for success.

Primary Responsibilities:

  • Intake and understand complex business requirements and user stories and translate them into effective digital experiences that help customers.

  • Create UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to internal partners.

  • Propose, lead, and participate in user research, usability validation, and A/B testing.

  • Work closely with other team members including UI Designers, Business Owners, Product Managers, Content Strategists, and Development Teams to bring your work to life.

  • Take ownership of your projects as a whole, following them through to launch and relentlessly looking for the best way to solve business problems and improve the customer experience.

Essential Requirements:

  • Our ideal candidate will have 5+ years as a User Experience Designer, User Experience Architect, Information Architect, Interaction Designer, or similar role working with complex software products.

  • Digital agency experience or experience with a Fortune 500 company preferred.

  • An eye for design in general; and an understanding of key principles of information design

  • Experience creating wireframes, sitemaps, prototypes, personas and use cases

  • Strong proficiency with Adobe Creative Suite and other UX tools

  • Ability to succinctly and effectively present an idea to a group of stakeholders

  • Demonstrated ability to gather feedback from peers and stakeholders and incorporate to improve the final product

  • Experience following brand standards and UX patterns

  • Experience with front end coding skills in HTML, CSS, and JavaScript (jQuery) preferred, but not required

  • A track-record of delivering the highest quality of work, even under tight time constraints

  • An outstanding online portfolio with relevant examples of finished work, wireframes, prototypes, specification documents and/or process flows. The portfolio must contain recent work examples from your professional experience.

  • Bachelor’s degree in Information Sciences, Human-Computer Interaction, Computer Science, Library Science, Information Systems, Visual Design, or equivalent work experience

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .