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Dell User Experience Researcher in Round Rock, Texas

User Experience Researcher

Competitive salary

Round Rock, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a UX Researcher on our Marketing IT User Experience team in Round Rock, TX.

As User Experience Researcher within the IT Marketing organization, you will drive the complete research process and collaborate closely with cross-functional counterparts in Design, Marketing, and Engineering to influence key strategy and execution decisions. Your research will be instrumental in defining the next-generation of products and services, as you spearhead the human-centered decision-making process, and collaborate on the development of the most useful and usable product experiences for a global audience.

Key Responsibilities

  • Partner with remote design, product, and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights

  • Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing

  • Foster collaboration with designers, product managers, marketers and sales to translate insights into actionable recommendations that inform execution

  • Work in partnership with other researchers and organizations within the company (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations

  • Cleverly deliver research findings with strong recommendations

Essential Requirements

  • 5+ years of industry experience conducting user research using various methods and working in team with developers and designers

  • End-to-end experience with all aspects of research (study design, recruiting, facilitation, analysis, and reporting)

  • Hands-on experience with a broad range of data collection and analytical techniques such as survey construction/analysis, UI prototype development, usability testing, focus group facilitation, and qualitative/observational methods, ethnography, and quantitative statistical data analysis

  • Ability to synthesize and summarize findings within and across studies and participants, identify key insights and opportunities, and work with designers to turn them into great user experiences

  • Ability to manage ambiguity, work autonomously and multi-task in a fast paced environment; Self-motivated and execution-oriented Iterative delivery models (Agile, Pivotal, Lean)

  • Experience in remote collaboration.

  • Submission of portfolio or Curriculum Vitae with application/resume

Desirable Requirements

  • MS in Psychology, Cognitive Science, Human Factors, Human-Computer Interaction, Design, or another appropriate discipline plus 3 years of experience in user or design research

  • Strong grasp of quantitative data analysis, statistics and Analytics tools from Adobe and Google

  • Experience conducting remote usability studies on both web and mobile platforms

  • Excellent sense of humor, flexible by nature, comfortable with ambiguity

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have the technical know-how to resolve a range of IT business issues, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here .

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