Dell UX Researcher Digital-IT in Round Rock, Texas

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a UX Researcher on our Dell Digital Acceleration team in Austin.

What’s going to be our next game-changing product or target market? What will be our future business strategy? Market Intelligence is the team that provides the insight so Dell continues to lead the way. It provides cutting-edge analysis of our markets, competitors, customers and end users, highlighting future trends to inform our product and marketing strategies. It also evaluates new business opportunities, initiatives, mergers, acquisitions and partnerships with the potential to take us to the next level.

The Role

We are now seeking a Research Professional for Dell’s Digital Acceleration Organization. The successful candidate will be responsible for driving customer insights for our Dell.com Customer Experience Team. The successful candidate will also provide support through research, customer perceptions, and analysis of the Dell’s markets, competition, and end users. Representing the needs and desires of our end customers, the Usability Experience Researcher will serve as the spokesperson to champion improvements and future planning of Dell.com and related digital properties.

Responsibilities:

  • Execute all phases of usability testing, including development of participant screeners, test plans, moderating lab sessions, creating and delivering top-line summaries and in-depth reports

  • Collects and analyzes data from across sources to identify market trends and potentials, competitive forces, penetration strategies, user biases and preferences, and similar parameters of the marketplace.

  • Supports research operational practices as required. Includes the collection and sharing of third party market research to internal teams, management of tools and licenses.

  • Prepares presentations for management regarding customer strategy, planning and product identification.

  • Recommends future development trends on local, regional, national or worldwide basis based upon timely industry reporting.

  • Timely coordination, execution, and reporting for broad range of quantitative and qualitative studies including but not limited to surveys, usability studies, accessibly audits, ethnography,

  • Partner with vendors to recruit external participants and moderate sessions as required

  • Integrate within Dell’s Digital UX Design and IT teams serving as subject matter expert on the user experience, usability best practices, user-centered design, and our customers.

Requirements

  • Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

  • Experience in user research and usability analysis specific to interactive design with proven track record in executing remote and in-person usability studies.

  • Strong written/verbal communication and presentation skills to communicate clear, concise findings and actionable recommendations to designers, developers, project managers, and executives.

  • Proficiency in qualitative and quantitative data analysis, remote testing, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations

  • Excellent verbal and written communication skills, ability to interact professionally with a diverse group, executives, managers and subject matter experts

  • Good technical background, expertise in writing high quality policy, process and procedure documents & strong presentation skills

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have a passion for analysis and business problem solving, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .