Dell Serviceability Engineer in Santa Clara, California

Job Description

This position is within the Serviceability Engineering team, focusing on driving innovation and Serviceability capabilities into Data Protection products and solutions, enabling a best in class experience for our customers with their Dell EMC products. A successful candidate will bring a strong technical knowledge in Data Protection and a capability to understand technical concepts, ability to communicate effectively with management / Engineering counterparts, a good business acumen and judgement and the ability to work within a visible, fast moving environment to rapidly deliver results that have broad business impact.

Key Responsibilities:

  • Forward thinking on competitive x-ability improvements by defining future requirements for Data Protection products and solutions to lead the market

  • Perform Serviceability testing and documentation review and code publishing for all new product versions

  • Take part in technical interlock with BU to provide technical expertise and thought leadership on serviceability features, product development, functional specs, bug reviews, and feedback to/from Engineering & Services

  • SolVe Procedure review & validation

Additional Skills:

  • In depth knowledge of Dell EMC Services business and delivery processes

  • Ability to quickly learn new technology and products and work independently

  • Working knowledge of Data Domain, Server Hardware and Components and troubleshooting experience

  • Basic Program Management skills

  • Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..

  • Linux, Windows or Unix Basic System Administration

  • IP or Fibre Channel Networking protocols experience or knowledge

  • Understanding of Computing and Storage Virtualization a plus

  • IT infrastructure, cloud architecture and industry knowledge a plus

Serviceability Engineer for Data Domain