Dell Serviceability Engineer in Santa Clara, California
This position is within the Serviceability Engineering team, focusing on driving innovation and Serviceability capabilities into Data Protection products and solutions, enabling a best in class experience for our customers with their Dell EMC products. A successful candidate will bring a strong technical knowledge in Data Protection and a capability to understand technical concepts, ability to communicate effectively with management / Engineering counterparts, a good business acumen and judgement and the ability to work within a visible, fast moving environment to rapidly deliver results that have broad business impact.
Forward thinking on competitive x-ability improvements by defining future requirements for Data Protection products and solutions to lead the market
Perform Serviceability testing and documentation review and code publishing for all new product versions
Take part in technical interlock with BU to provide technical expertise and thought leadership on serviceability features, product development, functional specs, bug reviews, and feedback to/from Engineering & Services
SolVe Procedure review & validation
In depth knowledge of Dell EMC Services business and delivery processes
Ability to quickly learn new technology and products and work independently
Working knowledge of Data Domain, Server Hardware and Components and troubleshooting experience
Basic Program Management skills
Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..
Linux, Windows or Unix Basic System Administration
IP or Fibre Channel Networking protocols experience or knowledge
Understanding of Computing and Storage Virtualization a plus
IT infrastructure, cloud architecture and industry knowledge a plus
Serviceability Engineer for Data Domain