Dell Software Senior Principal Engineer, Sustaining & Customer Escalations in Santa Clara, California

Software Senior Principal Engineer, Sustaining & Customer Escalations

Product Team: Data Domain File Systems- Customer First Team

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a talented software engineer on our Data Protection Team Product Team!

Key Responsibilities:

Data Domain is the Market Leader in Deduplication Storage solutions. As a senior member of the Data Domain Customer First Team, this person will work on customer issues and provide solutions in timely manner. Ideal candidate will enjoy a fast paced, technically challenging environment working on the core subsystems of leading edge Deduplication Storage solutions provided by Data Domain.

  • Do in-depth root cause analysis, provide workarounds and code fixes to customers.

  • Maintain and deliver dot releases of products in the field.

  • Interact with customers to help understand their requirements, troubleshoot and provide solutions to -complex problems.

  • Interface with functional areas such as Development, Support, QA and Product Management to provide comprehensive resolution of customer issues.

  • Design and deliver supportability tools to improve data collection, diagnose mis-configurations and automate recoverability.

  • Provide Plan of Action and frequent updates to Support/Customers for critical issues resolution.


  • 10+ years of experience in software development in C/C++ programming in a Linux or Unix environment.

  • Expertise debugging user level, multi-threaded systems.

  • UNIX Systems programming, data structures, OS internals (memory management, multi-threading, IPC, synchronization, etc.)

  • Strong problem solving, troubleshooting, diagnostic skills.

  • Strong communication skills – verbal and written.

  • Multi-tasking, prioritizing and managing field expectations.

  • Knowledge of File System internals, storage systems, a plus.

  • Experience in sustaining engineering, a plus.


BS degree in CS, CE or EE is required.

Typically requires 10+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

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