Dell IT End User Support Technician in Seattle, Washington

IT End User Support Technician

Location: Seattle, WA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an IT End User Support Technician on our Site Services team.

Dell Digital is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.

General Summary:

As part of our Site Services team, the IT End User Support Technician provides technical support and training for personal computers and PC network for internal employee users within Dell’s Seattle, WA location. Assists users in solving problems using available hardware and software tools. Supports, installs, and maintains personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

Principal Duties and Responsibilities:

  • Diagnoses problems and fully supports (installs, troubleshoots, configures and repairs) a variety of internal and third party applications and hardware for client workstations in both the desktop and lab environments

  • Works with team to assist internal customers with data migrations with focus on end to end ownership for customer satisfaction

  • Assists with new system setup throughout the Dell Campus as required

  • Addresses and resolves hardware, software and customer issues

  • Performs preventive maintenance; tests and repairs equipment

  • Evaluates system configuration and software to ensure effective use of hardware resources

  • Responsible for imaging and software installs on end user devices

  • Performs data and/or application backup and verification as necessary

  • Identifies network issues as it relates to end user device

  • Assists in testing applications, service packs, and patches prior to corporate wide release

  • Frequently develops new or improves existing processes for supporting systems, escalations, engagement and project management

  • Provides positive customer experience with each customer interaction

  • Manages local IT equipment in the global Asset Management database; consults with Global Real Estate & Facilities team in preparation of cabling and design for Facility projects

Qualifications:

Required:

  • 1+ years of relevant experience or equivalent combination of education and work experience

  • Experience performing analytical and technical tasks on PC systems

  • Good understanding of the fundamentals of network and desktop administration, installations, upgrades, techniques, tools, materials, and equipment

  • Experience installing and configuring both hardware and basic desktop software

  • Strong troubleshooting skills

  • Strong communication skills

  • Strong customer service skills required due to heavy interaction with internal and external clients

  • Intellectual curiosity and desire to learn new technologies

  • Due to the nature of this position, must be able to work onsite Monday-Friday from 8:00AM – 5:00PM PT

  • Ability to lift 30 lbs frequently to maintain lab inventory and excess system returns on a daily basis

  • Must be legally authorized to work in the US with no restrictions; visa sponsorship not offered with this position

Preferred/Nice to Have:

  • Working knowledge with Windows 7 and/or Windows 10

  • Experience with Microsoft Operating Systems and Microsoft Exchange

  • Experience providing “hands-on” end user support in a corporate environment

  • CompTIA A+ certification

  • Experience with Service Now

  • ITIL concepts

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .