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Dell Customer Support Technician - Operations in Seoul, South Korea

Customer Support Technician - Operations

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us a Customer Support Technician on our Enterprise Technical Support team in Seoul, Korea to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions, and capabilities, experimenting with new innovations and discussing best practices with your team.

You will:

  • Respond to and resolve customer queries through multiple communications channels

  • Increase customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and procedures

  • Articulate and simplify customer issues and solution by supporting opening task, issue escalation, ordering parts, and translation service if needed

  • Support the team to effectively improve the overall service levels provided to the customer

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Ability to multi-task and self-manage in a high-paced, dynamic working environment

  • Demonstrating problem solving skills and an ability to prioritize workloads

  • Outstanding customer care mindset to solve customer issues in an efficient way, building a seamless customer experience

  • Strong communication skill with decent phone etiquette

  • Professional competence in verbal and written English

Desirable Requirements

  • Bachelor’s degree or equivalent (No preferred major)

  • Prior experience in a customer facing role, providing remote IT support

  • Pursuing a career goal to grow into a Technical Support Engineer – not mandatory

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life—while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 2 May 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .