Dell Account Manager 4, Inside sales in Shanghai, China


  • Works with customer/partners in complex business environments to devise new and innovative solutions to business challenges

  • Responsible for a high number of medium accounts, or a fewer number of large accounts

  • Some involvement in outside sales lead with Inside Sales support

  • If account/acquisition focused, individual responsible for: - Average-to-high revenue spend and/or account complexity within assigned business - Higher strategic value within assigned business

  • Advanced level sales representative, contributing beyond self, sought out by others

  • Viewed as a trusted business advisor to the customer/partner and uses in-depth knowledge of company technology, products and services to help customers/partners formulate strategy and direction

  • Utilizes strategic probing to identify, evaluate, and recommend alternative business solution

  • Analyzes multiple market factors to both anticipate/identify customer /partner problems/needs and recommends appropriate solution

  • Engages cross functional resources, regardless of geographic location, in order to achieve goal/ meet customer/partner needs

  • Develops and implements account plans that drive the attainment of critical business objectives


  • Intermediate understanding of the full range of products and services and is able to identify how these products and services align to customer needs

  • Beginning to leverage cross-functional resources to achieve results/meet customer needs

  • Understanding of improvement opportunities with individuals and within segment

  • Developing skills to lead individuals and team

  • May teach and coach others to improve performance including providing feedback and identifying development opportunities