Dell Advisor, Business Operation in Shanghai, China

Analyzes and defines business needs and assists in developing appropriate solutions. Identifies the organization's technological, functional and business strengths, establishes data systems that leverage and capitalize on the knowledge of team members, and finds ways to use that knowledge to maximize opportunities and improve business processes. Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes. Understands the business implications of solutions, and assists in defining the solutions to support any future business requirements. Identifies best practices throughout the organization and communicates and implements these practices to drive the knowledge management initiatives.

Works with business users to define and analyze problemsMaintains and manages systems key to the function that is supportedPerforms systems user supportMay design and implement new functional systemsConsiders the implications of business solutions to the current and future environmentDevises or modifies procedures to solve problems considering resources, time and form of desired resultsActs as subject-matter expert on business processes of assigned areaInterfaces with business areas to provide solutions and tools to build and strengthen business processes.Works with customers to define business requirements while designing, developing and testing moderately complex knowledge cap ture processes and engineer elaborate workflows, search capabilities and measurement approaches.Understands organizational Knowledge Management framework and operates in and around it applying within the assigned group.Understands Knowledge Management tools and technologies and has the ability to use them.Possesses knowledge of Knowledge Management process reviews and audits, and interprets the findings from the audits.Identifies the business opportunities to deliver values through Knowledge Management at program and business unit level.Designs, develops, implements and maintains knowledge basis.Works with leadership to develop and administer reports on application usage and knowledge contributions.Writes communications (e-mails, campaigns, etc.) on various Knowledge Management initiatives to various audiences.Maintains current knowledge of relevant Knowledge management and technologies.

Conducts basic studies of alternative business solutionsLearns and applies knowledge in one functional areaResponsible for larger projects as assignedDisplays ability to perform work independently and confidently

Typically requires 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Delivery Support

§Project Controllership§Project profitability§Rev and Cost Forecasting§Solution Reviews§KPI Tracking§Unbilled Mgmt§Projects at Risk§Capacity Planning

Stale Backlog Mgmt

Excellent PPT and presentation skill

Excellent Excel skill

Delivery Support

§Project Controllership§Project profitability§Rev and Cost Forecasting§Solution Reviews§KPI Tracking§Unbilled Mgmt§Projects at Risk§Capacity Planning

Stale Backlog Mgmt

Excellent PPT and presentation skill

Excellent Excel skill