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Dell Resource Deployment Manager in Shanghai, China

Resource Deployment Manager

Delivering technology for a changing world calls for a flexible workforce. Our Resource Deployment Manager team within Professional Services coordinates, plans and schedules the requisite number of global professional services employees for client engagement projects within a defined geography or practice. Working with other Resource Managers to source and share additional resources, we collaborate in the development of processes and systems to track, identify, task and plan resources for project work.

Join us to do the best work of your career and make a profound social impact as a Resource Deployment Manager on our team in Shanghai

Responsibility:

  • Manages the activities of a group or department of individual contributors responsible for coordinating internal engineering resource, schedule with customer for onsite request and arrange logistic shipment for part replacement

  • Maintains management awareness of problems and situations. Timely engage responsible parties to support customer needs with urgency

  • Collaborate with regional service lead and align with operation strategy

  • Accountable for operational results in terms of group performance standards/metrics, customer satisfaction and budget/expenses.

  • Manages the coordination, implementation, administration and execution of global initiative program, coach team to compliant with strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives

  • Manages a team of direct reports. Conducts salary and performance reviews. Acts as a coach and mentor to employees within assigned span of control. Forecasts personnel requirements through maintaining effective communication with stakeholder organizations. communicates and enforces all customer service policies and procedures.

  • Participate in short- and long-term planning for assigned area. Identifies issues, provides input and makes recommendations regarding service delivery workflow, tools, projects, products, process, metrics, standards and customers.

  • Lead and responsible for continuous improvement initiative, participated in global project as APJ representative and drive local implementation

  • As a 24X7X365 organization, arrange shift work, holidays on duty staff and on-call responsibilities

Qualifications:

  • 5 years of relevant experience with at least 1 years in a management or leadership function

  • Excellent leadership and mentoring abilities

  • Ability to multitask management and escalations of critical issues simultaneously

  • Capability to foster teamwork within a collaborative culture

  • Strong presentation skills and experience presenting to various levels of management

  • Excellent written and verbal communication

  • Possess excellent logic and data analysis capabilities

  • Solid customer service experience

  • Education Required: Bachelors

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: Sep-30-2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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