Dell Senior Advisor, Sales Operations in Shanghai, China

The Channel Engagement manager (CEM) provides a single point of accountability for strategic partners within DellEMC Channel and Distribution. This role is strategic working directly with the Partners and Sales to be the face of Dell channel operations with a focus on delivering a positive customer experience. The CEM will ensure an optimized flow of Dell products from planning to order management, delivery and sales out. They will act as the escalation point for operational issues with a focus on process optimization. The CEM will work with Dell cross functional support teams across Dell Technologies in order to understand the business needs and lead strategic improvements to enable the business. The CEM will translate business processes and requirements into a positive customer experience in alignment with GTM strategy. They must demonstrate the ability to meet expected deadlines with a sense of urgency. A top priority is to promote and improve the Partner Experience and act in a way that compliments Dell’s Corporate Responsibility

Education and Skills

  • Undergraduate degree/University degree and 6 – 8 years relevant experience including 2+ years of Operations or supply chain experience.

  • Strong understanding of factory and Supply Chain processes.

  • Good working knowledge of formal project management methodologies, PMP certification a plus

  • Ability to lead initiatives and project teams / Project Management experience

  • Possess strong analytical skills with business and finance acumen.

Excellent information analysis and database skills.


  • Strong verbal / written communication skills including meeting facilitation, presentations, and communication with all levels of management & staff

  • Extensive coordination of communication and information dissemination with sales force and cross functional organizations, using data/analytics to support information

  • Fluent in English and one local language (depending on country supporting)

  • Sharepoint skills creation and usage preferred

  • Advanced Excel skills preferred

  • Current or future PMP Certification required

Delivering Results the Right Way

  • Ability to deliver quality results under tight deadline, result oriented with a drive for excellence qualities in an ambiguous environment.

  • Detail-oriented with strong organizational skills and a passion for winning.

  • Negotiating skills and ability to resolve conflict and multiple priorities

  • Ability to work independently and cooperatively in a diverse group

  • May be assigned share point support duties Dependency: Available to travel up to 25% of the time