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Dell Senior Manager, Deployment Services in Singapore, Singapore

Summary

Leads and manages Deployment Services delivery personnel responsible for the delivery of contracted services to customers and meeting financial commitments. Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor. With good knowledge on Dell EMC product and service offerings, builds a strong team of talented subject matter experts. Maintains awareness of all service matters and manage customer during high priority escalations.

Accountabilities

  • Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.

  • Coordinates the activities of technical solution team members to meet contract obligations.

  • Provides complex metrics and reporting support to all relevant stakeholders.

  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.

  • Identifies opportunities for growth and innovation.

  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.

Responsibilities

  • Responsible for managing larger group of Delivery Management team members.

  • Responsible for medium to large size accounts with higher level of complexity.

  • Helps define delivery management core processes and improvement opportunities.

  • Takes the lead role in managing relationships with larger, more critical customers.

  • May be involved with accounts spanning multiple geographies.

  • Manages multiple third-party partners across many programs in the successful delivery of technical solutions.

  • Oversees escalated problems to maintain strong customer experience levels. Drives technical issue resolution in complex deploy engagements.

  • Responsible for delivering in a highly-matrixed global delivery model.

  • Builds a highly technical team of Solutions Architects and Delivery Specialists and constantly develops the skills to align the delivery capability to business requirements.

  • Ensures high quality in service delivery to achieve high customer satisfaction levels.

  • Interfaces with customer on behalf of senior management via customer meetings and written communication.

Skills

  • Demonstrated track record of delivering multiple high-quality services to medium to large sized accounts.

  • Good knowledge on High End Storage and Data Protection solutions and service offering.

  • Advanced organizing and planning skills to effectively manage larger teams.

  • Experienced priority-setting skills to effectively meet departmental strategic and operational objectives.

  • Ability to communicate clearly and present to senior leadership/executives.

  • Ability to lead large cross-functional delivery teams.

  • Demonstrates attentiveness to quality and productivity.

  • Advanced analytical, problem solving, negotiation and organizational skills.

  • Ability to motivate, direct and lead large groups of people.

  • Ability to manage significant delivery budgets and minimize program variances.

  • Ability to work independently.

  • Sense of Urgency

  • Communication and Presentation skills.

  • Interpersonal and Organizational skills

Education and Experience

  • Typically, 15+ years of relevant experience or equivalent combination of education and work experience

  • Typically requires 8+ years managerial/leadership experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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